Services Covered in Technical Support Services

Technical Support is a mandatory service required by companies. Computers have become the backbone of every industry so much so that in absence of their proper upkeep and maintenance, productivity takes a plunge.

Outsourcing tech support has become a common trend and is advantageous too. It adds to cost efficiency and saves a lot of in-house man hours. There are numerous tech servicing companies that take contracts to maintain computers and network both onsite and offsite. There charges depend on no. of hours of maintenance and type of maintenance frequently required.

Here is a list of comprehensive support provided by tech companies for computers, network systems, peripherals and software installed on the systems.

Hardware Issues

Tech support team responds to all kind of hardware issues including PC crashes and server problems. Technical support teams are made up of professionals who can handle technical issues in fastest times and restore productivity. Having a dedicated team for technical support smoothens office functions and also improves turnaround time for troubleshooting.

Software Issues

Software issues such as crashes and errors are as common as hardware problems. There is no guarantee that an important software won’t backfire at an important time. Technical support companies know this and standby to fix bugs as and when required. 

Maintenance

Computer and Network maintenance includes tasks like upgrading antivirus, other software upgrades and hardware maintenance. Computers and all the peripherals connected to it require cleaning and on some occasions rewiring to improve efficiency.

Extra Services

Computer tech support is not just about cleaning and maintenance. There are many other tasks such as:

• Email configuration
• Improving system performance through cleanup and defragmentation
• Software up gradation
• Printer servicing
• Antivirus installation and upgradation
• Finding and fixing virus
• Repairing damages caused by a virus attack

Tech support companies also design and develop custom built desktop computers based on the specific requirements of a company. They tweak the hardware capacities to boost the performance and produce expected results. So, if you want to increase the RAM capacity or install a graphics card, a tech team is what you need.

Conclusion

Computer technical support is a team dedicated to provide support and backup to their clients. Their sole purpose is to take care of computer related issues in the background while the companies go and perform in whatever they do best. Troubleshooting is their prerogative and hiring them by outsourcing the services can prove to be one of the most calculated management decision.

How to Handle a Hard Drive Crash?

While many people believe the believe OS and hard drive crash to be the same thing, there is a lot of difference between the two. If the operating system of the computer-whether it is Mac, Linux or Windows- crashes, it is called Logical Failure. On the other hand, if the hard drive crashes or malfunctions, it is called Physical Failure. In both the cases, though the data is still present in the system, it is not readily accessible for your use. A proactive approach to back up all the data stored in the drive may prevent any loss that you may otherwise encounter because of the hard disk crash. For individuals who are not familiar with hardware repair, it is always better to seek help of a desktop computers repair professional. If you are, however, well-versed with the technicalities, here's a step to step guide to handle a situation when your hard drive crashes.

Find Out the Cause of the Crash

The first step is to find out the cause of the failure, which may be logical or physical. In case your computer crashes, it will not boot to the OS. The same error will be reflected in case the crash was caused by logical or physical failure. If the computer doesn't boot and you hear clicking or whirring sound, this might be a sign of physical drive failure. It is advisable to avoid trying to boot the computer or reload the OS in case of physical drive failure.

Physical Hard Drive Failure

If the hard drive has crashed as a result of any kind of malfunctioning in the hard drive, chances are high that the data will be accessible and intact. You can try to boot the computer to get an image of the drive or clone the hard drive, though it is a risky process. However, don’t start the computer to copy the files to an external disk as it may add onto the stress and result hardware failure. The safest way to copy your data is to remove the hard drive, put it into a different system and fetch the important data through a Data Recovery Software. If the data is retrieved, you can buy a new hard drive and reinstall it in the computer.

Logical Hard Drive Failure

When the hard drive is in good condition but is unable to boot into the OS, it results in a logical failure. A human error, virus, system driver conflict or software malfunction may trigger the failure. The methods of imaging or cloning won't be of any help in this situation. You are also advised not to reinstall the OS or run any other tools such as CHKDSK. The data recovery software may help in dealing with the problem.

It is advised that you seek help of a home computer repair expert in case of logical failure so that the data can be retrieved safely. Hard drive crash is a common problem but may cause major damage, if you don't backup your data regularly.