Technical Support is a mandatory service required by companies. Computers have become the backbone of every industry so much so that in absence of their proper upkeep and maintenance, productivity takes a plunge.
Outsourcing tech support has become a common trend and is advantageous too. It adds to cost efficiency and saves a lot of in-house man hours. There are numerous tech servicing companies that take contracts to maintain computers and network both onsite and offsite. There charges depend on no. of hours of maintenance and type of maintenance frequently required.
Here is a list of comprehensive support provided by tech companies for computers, network systems, peripherals and software installed on the systems.
Hardware Issues
Tech support team responds to all kind of hardware issues including PC crashes and server problems. Technical support teams are made up of professionals who can handle technical issues in fastest times and restore productivity. Having a dedicated team for technical support smoothens office functions and also improves turnaround time for troubleshooting.
Software Issues
Software issues such as crashes and errors are as common as hardware problems. There is no guarantee that an important software won’t backfire at an important time. Technical support companies know this and standby to fix bugs as and when required.
Maintenance
Computer and Network maintenance includes tasks like upgrading antivirus, other software upgrades and hardware maintenance. Computers and all the peripherals connected to it require cleaning and on some occasions rewiring to improve efficiency.
Extra Services
Computer tech support is not just about cleaning and maintenance. There are many other tasks such as:
- Email configuration
- Improving system performance through cleanup and defragmentation
- Software up gradation
- Printer servicing
- Antivirus installation and upgradation
- Finding and fixing virus
- Repairing damages caused by a virus attack
Tech support companies also design and develop custom built desktop computers based on the specific requirements of a company. They tweak the hardware capacities to boost the performance and produce expected results. So, if you want to increase the RAM capacity or install a graphics card, a tech team is what you need.
Conclusion
Computer technical support is a team dedicated to provide support and backup to their clients. Their sole purpose is to take care of computer related issues in the background while the companies go and perform in whatever they do best. Troubleshooting is their prerogative and hiring them by outsourcing the services can prove to be one of the most calculated management decision.
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